customer service
Winning The Conversion But Losing The War
I’m writing this from a cruise ship in the middle of the Pacific Ocean (well, actually, about 500 yards from Cabo San Lucas). This is my first...
What Brick & Mortar Stores Can Do About Showrooming
You’ve all heard about showrooming, where customers go to a local store to check out products they’d like to buy, then purchase the product...