Search Engine Land
  • SEO
    • > All SEO
    • > What Is SEO?
    • > SEO Periodic Table
    • > Google: SEO
    • > Bing SEO
    • > Google Algorithm Updates
  • PPC
    • > All PPC
    • > What is PPC?
    • > Google Ads
    • > Microsoft Ads
    • > The Periodic Tables of PPC
  • Focuses
    • > Local
    • > Commerce
    • > Shopify SEO Guide
    • > Content
    • > Email Marketing Periodic Table
    • > Social Media Marketing
    • > Analytics
    • > Search Engine Land Awards
    • > All Focuses
  • SMX
  • Webinars
  • Intelligence Reports
  • White Papers
  • About
    • > About Search Engine Land
    • > Newsletter
    • > Third Door Media
    • > Advertise

Processing...Please wait.

Search Engine Land » Channel » Content » The Brutal Realities Of The B2B Lead Qualification Process

The Brutal Realities Of The B2B Lead Qualification Process

So, your pay-per-click campaign has generated 100 registrations for the download of a white paper. One hundred conversions may sound pretty good, but the real questions are: How many of these are valid, qualified prospects… what percentage will become sales leads… and ultimately, customers? Understanding the lead qualification process is key to B2B search marketing […]

Patricia Hursh on January 23, 2008 at 8:30 am

So, your pay-per-click campaign has generated 100 registrations for the download of a white paper. One hundred conversions may sound pretty good, but the real questions are: How many of these are valid, qualified prospects… what percentage will become sales leads… and ultimately, customers?

Understanding the lead qualification process is key to B2B search marketing success.


I’ve previously written that website registrations should be viewed as inquiries, not sales leads. In this column, I’d like to further explore the difference between inquiries and leads, and discuss a common approach to lead qualification.

The lead qualification process

I like to think of the qualification process as a funnel. At the top of the funnel are all the registrations collected, and at the bottom are only the high-quality leads worthy of follow-up. How does a company move web inquiries through a qualification process, and what is a typical trim rate as marketers qualify leads?

Total inquiries

B2B marketers start by measuring all conversions (or registrations). We capture contact information for everyone who ends up on a Thank You page. This is the number of conversions registered by the search engine or third-party tracking program. It’s easy to become fixated on this conversion data, but if this is all you’re looking at, you’re probably overstating the true value delivered to your business.

Valid inquiries

As you review the contact information, you quickly see that some of it is bogus. I’ve witnessed firsthand just how creative people can be when it comes to completing registration forms!

Marketers should remove duplicate entries as well as invalid names, email addresses, and phone numbers. There are several tactics used to weed out invalid entries prior to submission… but it’s impossible to eliminate all of it. I urge marketers to recalculate conversion metrics based on only the valid contacts. The amount of bogus information collected varies industry-by-industry. It also varies based on the perceived value of the downloadable asset and how onerous the registration process is. Valuable assets with very simple forms tend to generate less invalid data than lengthy, time consuming forms required for information perceived as questionable in value.

My experience is that the average trim rate is about 20%. This means that 20% of the contact info collected is likely to be meaningless right from the start.

Qualified inquiries

After the invalid contact information has been removed, it’s typical for a business, or their agency, to remove additional entries based on specific marketing requirements or limitations. For example, companies may remove foreign email addresses, student email addresses, or contacts in locations or industries they don’t serve.

Usually another 5 – 10% of entries are removed during this process, bringing the total trim rate to about 25 or 30%. Again, I suggest that marketers recalculate conversion metrics based on this shorter list of qualified inquiries.

At this point, the validated and qualified contacts remaining are the ones worthy of follow-up – either directly by a sales team or perhaps via an interim email or telemarketing effort.

Sales leads

As the sales force contacts and interacts with these leads, they need to provide feedback to the search marketing team. Many B2B firms have long sales cycles, so it may take three to six months (or longer) to receive meaningful information on which web inquiries become valid leads and ultimately customers.

Whenever possible, search marketers should pass parameters from their ad campaigns to landing pages and lead databases. This enables the mapping of sales back to the specific search engine, keyword, and listing that generated the original web inquiry. This feedback loop is invaluable as it allows marketers to better manage campaigns to maximize not just inquiries and leads, but more importantly, customers and sales.

Set realistic expectations

Previous Strictly Business columns have discussed the importance of implementing a lead nurturing program and the benefits of tracking website activity even when it doesn’t lead to an immediate registration or conversion. In addition, I advocate that marketers take the time to evaluate and remove invalid and non-qualified conversions as part of a systematic lead qualification process and implement a feedback loop with the sales team. This helps to set realistic expectations and ultimately improves search marketing ROI.


Opinions expressed in this article are those of the guest author and not necessarily Search Engine Land. Staff authors are listed here.


New on Search Engine Land

    The latest jobs in search marketing
    3 content marketing strategies to support SEO success
    Google Analytics 4 guide for PPC
    SEO reporting to impress: How to successfully report your SEO process, efforts and result
    9 ways to become an SEO problem-solver

About The Author

Patricia Hursh
Patricia Hursh is president and founder of SmartSearch Marketing, a Boulder, Colorado-based digital marketing agency specializing in full-funnel lead generation solutions for B2B companies.

Related Topics

ContentSEO

Get the daily newsletter search marketers rely on.

Processing...Please wait.

See terms.

ATTEND OUR EVENTS The SMX Conference logo.

Learn actionable search marketing tactics that can help you drive more traffic, leads, and revenue.

March 8-9, 2022: Master Classes (virtual)

June 14-15, 2022: SMX Advanced (virtual)

November 15-16, 2022: SMX Next (virtual)

Learn More About Our SMX Events

The MarTech Conference logo.

Discover time-saving technologies and actionable tactics that can help you overcome crucial marketing challenges.

Start Discovering Now: Spring (virtual)

September 28-29, 2022: Fall (virtual)

Learn More About Our MarTech Events
Webinars

Benchmark Your Social Media Performance For a Competitive Edge

Take a Crawl, Walk, Run Approach to Multi-Channel ABM

Content Comes First: Transform Your Operations With DAM

See More Webinars
Intelligence Reports

Enterprise SEO Platforms: A Marketer’s Guide

Enterprise Identity Resolution Platforms

Email Marketing Platforms: A Marketer’s Guide

Enterprise Sales Enablement Platforms: A Marketer’s Guide

Enterprise Digital Experience Platforms: A Marketer’s Guide

Enterprise Call Analytics Platforms: A Marketer’s Guide

See More Intelligence Reports
White Papers

How to use AI to make your PR more human

The State of Influencer Pricing

How to Measure Influencer Performance

Reputation Management For Healthcare Organizations

Unlock the App Marketing Potential of QR Codes

See More Whitepapers

Receive daily search news and analysis.

Processing...Please wait.

Topics

  • SEO
  • PPC

Our Events

  • Search Marketing Expo - SMX
  • MarTech

About

  • About Us
  • Contact
  • Privacy
  • Marketing Opportunities
  • Staff

Follow Us

  • Facebook
  • Twitter
  • LinkedIn
  • Newsletters
  • RSS
  • Youtube

© 2022 Third Door Media, Inc. All rights reserved.

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok
news medicine seo game game business health news news news health news news https://latestlayrics.com job seo news game news seo health health news news news seo news news news seo news medicine news